Privacy Policy

At Ascend Labs, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit ascends-labs.store or make a purchase. By using our website, you agree to the practices described below.

1. Information We Collect

We collect information you provide when placing an order or contacting us — including your name, email address, shipping address, and payment details. We also automatically collect usage data such as your IP address, browser type, pages visited, and cookie identifiers when you browse our site.

2. How We Use Your Information

We use your data to process and fulfill orders, send shipping updates and order confirmations, respond to customer service inquiries, send marketing emails (only if you have opted in), improve our website and products, and detect or prevent fraud. Under GDPR, we process your data on the basis of contract performance, legitimate interest, and — for marketing — your explicit consent, which you may withdraw at any time.

3. Cookies & Tracking

Our website uses cookies to keep your cart active and your session secure (essential cookies), understand how visitors use our site (analytics cookies, e.g. Google Analytics), and serve relevant ads (marketing cookies, e.g. Meta Pixel). You can manage or disable cookies at any time via your browser settings or our cookie consent banner.

4. Sharing Your Information

We do not sell your personal data. We share information only with the third parties needed to run our business: Shopify (our e-commerce platform), payment processors (Stripe / Shopify Payments), shipping carriers, email marketing tools (for opted-in subscribers only), analytics providers, and legal authorities when required by law.

5. Data Retention

Order and transaction records are retained for a minimum of 10 years as required by German tax law. Marketing consent records are kept until you unsubscribe. Account data is deleted upon request.

6. Your Rights (GDPR)

As an EU/EEA resident you have the right to access, correct, or delete your personal data; restrict or object to how we process it; and receive a portable copy of your data. To exercise any of these rights, email us at info@ascends-labs.store. We will respond within 30 days.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the EEA, including Canada and the United States. We ensure such transfers are protected by appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

8. Data Security

We use SSL/TLS encryption for all data transmission and work exclusively with PCI-DSS compliant payment processors. While we take appropriate technical and organisational measures to protect your data, no method of internet transmission is 100% secure.

9. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from minors. If you believe we have done so inadvertently, please contact us and we will delete the information immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated date at the top of this page. We encourage you to review this policy periodically.

Questions? Contact us at info@ascends-labs.store