Shipping Policy

1. Shipping Coverage

We currently ship to addresses within the United States. If you have questions about shipping availability, please contact us at info@ascends-labs.store.

2. Shipping Cost

We offer free shipping on all orders over $38. Orders below this amount may be subject to a shipping fee, which will be calculated at checkout.

3. Order Processing Time

Orders are typically processed within 1–2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

4. Estimated Delivery Time

After processing, delivery typically takes 5–10 business days. Please note that delivery times are estimates and may vary depending on location, carrier delays, customs procedures, weather conditions, or periods of high demand.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available. Please allow some time for tracking updates to appear.

6. Delays and Delivery Issues

While we strive to deliver your order on time, delays may occasionally occur due to factors outside our control. If your order is significantly delayed, please contact us and we will assist you as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.

8. Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us immediately at info@ascends-labs.store. We will investigate the issue and work toward a satisfactory resolution.

9. International Shipping

Some orders may be fulfilled by international partners depending on product availability. In such cases, shipping times may vary slightly. Any customs duties or import taxes are the responsibility of the customer, if applicable.