Terms of Service
By accessing or purchasing from ascends-labs.store, you agree to be bound by these Terms of Service. Please read them carefully before placing an order. These terms apply to all visitors, customers, and users of our website.
1. About Us
Ascend Labs operates ascends-labs.store and sells the Ascend Strap — a targeted, non-prescription pain relief product. By using this website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
2. Products & Orders
All product descriptions, images, and pricing are as accurate as possible but may be subject to change without notice. We reserve the right to limit quantities, refuse orders, or cancel a purchase at any time if we suspect fraud, an error in pricing, or stock unavailability. You will be notified and fully refunded in such cases.
3. Pricing & Payment
All prices are displayed in the currency shown at checkout. We accept major credit cards and other payment methods available through Shopify Payments. Payment is processed securely and your full card details are never stored on our servers. We reserve the right to update pricing at any time without prior notice.
4. Shipping
We currently ship within the United States. Orders are typically processed within 1–2 business days, with an estimated delivery time of 5–10 business days after dispatch. Delivery times are estimates only and may vary due to carrier delays, customs procedures, or other factors outside our control. Full details are available in our Shipping Policy.
5. Returns & Refunds
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund. Items must be returned in their original condition. Refunds are processed to the original payment method within 5–10 business days of receiving the return. Full details are available in our Refund Policy.
6. Medical Disclaimer
The Ascend Strap is a consumer wellness product and is not a medical device. It is not intended to diagnose, treat, cure, or prevent any medical condition. Nothing on this website constitutes medical advice. If you have a health concern, injury, or medical condition, please consult a qualified healthcare professional before use.
7. Intellectual Property
All content on this website — including text, images, logos, product designs, and graphics — is the property of Ascend Labs and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Ascend Labs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the amount you paid for the order in question.
9. Third-Party Links
Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over the content or practices of those sites and accept no responsibility for them. Visiting a linked site is at your own risk.
10. Governing Law
These Terms of Service are governed by and construed in accordance with applicable law. For customers located in the European Union, mandatory consumer protection rights under EU law remain unaffected by these terms.
11. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be reflected by an updated date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the new terms.
Questions? Contact us at info@ascends-labs.store